How to Change Mobile Number BISP Record 2025 Online

Want to Change Mobile Number BISP Record 2025? Follow this step-by-step guide to update your mobile number in BISP records and avoid payment issues and communication delays.

In 2025, the Benazir Income Support Programme (BISP) continues to help millions of deserving families across Pakistan. However, many beneficiaries face issues due to outdated or incorrect mobile numbers in their BISP records. These outdated details can stop you from receiving payment notifications, survey updates, or dynamic survey calls. That’s why it is crucial to update your mobile number in the BISP record for 2025.

If your phone number has changed or you are no longer using the SIM registered in your name, you must take action immediately. BISP relies heavily on your registered mobile number to share payment updates and eligibility notifications. In this guide, we will explain how to change your mobile number in the BISP record online in 2025, step by step.

Whether you have registered under BISP Kafalat, Nashonuma, or are part of the Dynamic Survey, this article will walk you through the updated 2025 method.

Why It’s Important to Update Your Mobile Number in BISP

Having an active and registered mobile number in your BISP profile ensures:

• Timely SMS Alerts for Payments

• Dynamic Survey Call Alerts

• Eligibility Updates from 8171

• Complaint Tracking Notifications

• Bank or Retailer Payment Codes (JazzCash/Easypaisa)

Without a correct number, you might miss important communication, resulting in delays or disqualification from future payments.

When Should You Update Your BISP Mobile Number?

You should consider updating your mobile number if:

• You lost access to your old SIM.

• Your old SIM was not registered in your CNIC.

• You changed your network provider.

• You never received SMS alerts despite being eligible.

• You are facing problems receiving the 8171 code.

How to Change Mobile Number BISP Record 2025 Online – Step-by-Step Guide

Here is the complete process to change your mobile number in the BISP record in 2025:

Step 1: Visit the Nearest BISP Tehsil Office (Still Required in 2025)

Although BISP is moving toward digitalization, the online mobile number change process still involves physical verification at the BISP Tehsil Office. Here’s what to do:

• Carry your original CNIC.

• Take a SIM registered in your name (this is important).

• Explain that you want to update your phone number in the BISP database.

BISP representatives will enter the new number into the system after biometric verification.

Step 2: Ask for the BISP CNIC Update Form

If the Tehsil office requires it, fill out the CNIC Update Form. This includes:

• Name

• CNIC

• Current Address

• Old Number

• New Number

• Reason for Change

Make sure the new number is not already associated with another beneficiary.

Step 3: Biometric Verification Process

In 2025, all changes in the BISP system — including mobile number — require biometric verification. You will be asked to verify through your thumbprint.

• Make sure your fingerprints are not damaged.

• Bring Form-B or child information if requested.

Step 4: Confirmation SMS from 8171

Once your new mobile number is updated, you will get a confirmation SMS from 8171. This proves your number has been successfully updated.

If you don’t get the message within 7 working days, revisit the office to confirm the update.

Alternative Option (If Biometric Fails)

If your biometric verification fails or your SIM is not registered under your CNIC:

• Bring a blood relative (husband, father, or son) with their CNIC and a SIM in their name.

• They must sign a responsibility letter.

• The BISP officer will attach that number to your profile under special approval.

This method is only accepted in special hardship cases.

Can You Change the Mobile Number via BISP 8171 Web Portal?

As of 2025, the 8171 Web Portal does not allow direct mobile number changes. However, you can:

• Check your CNIC status

• View your survey details

• Verify your payment status

But mobile number changes are handled at BISP Tehsil Offices only, with strict biometric rules.

Important Tips Before Updating Your BISP Mobile Number

• Ensure the new SIM is registered in your name with NADRA records.

• Don’t use someone else’s number; BISP may block your record due to mismatch.

• Avoid updating your number multiple times — it may trigger fraud alerts.

• Keep your mobile turned on after update — payment SMS may come at any time.

Common Issues During Mobile Number Update – With Solutions

BISP Helpline for Assistance

If you need help or want to confirm your mobile number has been changed, call:

• BISP Helpline: 0800-26477 (Toll-Free)
• Timing: 9:00 AM to 5:00 PM (Monday to Friday)

Provide your CNIC and explain the issue. They will confirm your current registered mobile number.

What If You Don’t Change Your Old Mobile Number?

If you don’t update your number, you may face:

• Missed SMS alerts for new payments

• Disqualification from dynamic survey

• Inability to receive JazzCash/Easypaisa codes

• Issues in payment collection through bank agents

• Delay in grievance complaint replies

This can impact your entire BISP journey, especially for Kafalat, Nashonuma, or Taleemi Wazaif programs.

BISP Verification SMS in 2025 – Always Comes From 8171 Only

Be alert: BISP will only send messages from 8171. If any other number contacts you:

• Don’t share CNIC or personal details

• Report the number to the BISP helpline

Your updated mobile number helps you safely receive these alerts without confusion or scam risk.

BISP Dynamic Survey Link with Mobile Number

BISP is now linking dynamic survey appointments with your mobile number. If your number is wrong, you may:

• Miss your survey date

• Fail to qualify for new programs

• Lose your eligibility due to no response

Always keep your number updated before the next BISP dynamic survey.

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FAQs About How to Change Mobile Number BISP Record 2025 Online

Q1: Can I change my mobile number in BISP through 8171 SMS?
No, 8171 is for information only. Mobile number changes must be done at the Tehsil Office with biometric verification.

Q2: How long does it take to update the mobile number?
Usually 5–7 working days, depending on workload and office efficiency.

Q3: Can I use someone else’s mobile number?
No, your new number must be registered on your own CNIC. Otherwise, it can cause issues in verification.

Q4: What if my number is still not updated after 10 days?
Visit the Tehsil office again or call the BISP helpline to file a follow-up request.

Q5: Will I lose my payments if the number is not changed?
You won’t lose the payment, but you may miss the alerts and face delays in knowing the payment date.

Q6: Can I change the number through the BISP app?
As of 2025, the BISP mobile app does not offer the mobile number update feature. Use the Tehsil Office route only.

Q7: How to confirm if my number was successfully updated?
You will receive a confirmation SMS from 8171. Alternatively, call the helpline or revisit the office.

Q8: What documents are required to update the mobile number?
Original CNIC, active SIM (in your name), and in some cases, Form-B or a family member’s CNIC if required.

Conclusion

Changing your contact details is more than a formality—it’s essential for staying connected with the Benazir Income Support Programme. Whether you’re receiving BISP Kafalat, Taleemi Wazaif, or undergoing the dynamic survey process, having the correct mobile number is critical to avoid missing out on important updates and payments.

This detailed guide has shown you exactly how to Change Mobile Number BISP Record 2025 through the right steps, including biometric verification and Tehsil office visits. Don’t delay the process—update your number now to ensure uninterrupted access to your rightful support and future eligibility in BISP programs.